I had relocated using Agarwal Packers and Movers(DRS Group) services on 23 March 2014. Not only did I pay a hefty sum of Rs 47714 for relocating goods but also insured them against damages for a total value of Rs 70000. My truck arrived in Gurgaon on April 1 and immediately I realized that the dining table’s base was completely broken lying in two halves in the truck. It was not packed properly and horribly placed in the truck.
Total items damaged in the movement are
i. Dining Table (Rs. 25000)
ii. Refrigerator Base (Rs. 18000)
iii. Activa's Silencer
1. False Claims and Fraud Insurance Policy
The company promises to settle all claims within 14 days from the day of generation of the claim.
I have made numerous calls, sent emails to the claims department, customer care and management team of the DRS group since April 1 but no action has been taken yetThe email communication where I requested them to settle the claims is available here
During the packing process, a team of six people will barge into your house dumping every item in cartons whether they are fragile or not.
I had to monitor every person to check if everything is packed properly. Many a times, I got the items to be repacked again.During the unloading time as well, there is a team unpacking everything everywhere. Their hurry is unmatched, tightening nuts and bolts anywhere without any care.
I chose Agarwal Packers and Movers (DRS Group) presuming them as expert in the area. Instead of providing a hassle free service, they only added to my ordeal.To add to your agony, the team will not leave your premises without taking a hefty tip from you.
3. Big Question
I have also used services of local packers and movers earlier for relocating the same items who charged me a meager sum of Rs. 15000 plus tips to relocate entire goods. All items reached intact and on time. In comparison, DRS has charged me almost Rs. 50000 for below ordinary service plus the cost of damage and repair.
Why should you ever opt for Agarwal Packers and Movers (DRS Group)?
4. Customer Care
Their facebook admin blocked me when I messaged him about their poor service. You can see how do they treat their customers.
I have also published about their horrible services and modus operandi on Mouthshut
4. Damaged Goods
About the damage, I had put my dining table’s base price as Rs 5000 though it costs much above Rs. 25000 as the charges for insurance are separate.
With no one answering your calls / emails, would it had been wise, if you had insured it for an higher amount?The dining table is broken into two pieces, there is not a single corner which is not damaged, needs major repair.
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